Refund policy

SECOND LIFE CANDLE SHOP

RETURN POLICY


Last Updated: 12/30/2023


Thank you for choosing Second Life Candle Shop. We strive to provide you with high-quality products, and your satisfaction is our priority. This Return Policy outlines the guidelines and procedures for returning items purchased on our website.


  1. Returns and Exchanges

Customers may request a return or exchange within 30 days of receiving their order if they are not satisfied with the product, or if the product arrives broken or unusable.


  1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:


  • The return request must be submitted within 30 days of receiving the order.
  • The product must be in its original condition or in the condition it was received.
  • For broken or damaged items, customers must provide proof of damage with clear photographs of the damaged product upon receipt.

  1. How to Request a Return

To request a return, please follow these steps:


  • Log in to your Second Life Candle Shop account.
  • Navigate to the "Order History" section.
  • Select the order containing the item you wish to return.
  • Follow the provided instructions to initiate the return process.

  1. Return Process

Once your return request is submitted, our customer support team will review your request. If your return is approved, you will receive further instructions on how to return the item.


  1. Refunds and Exchanges

Upon receiving and inspecting the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Exchanges will be processed promptly, and replacement items will be sent to you.


  1. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.


  1. Exceptions

The following items are not eligible for return:


  • Personalized or customized items.
  • Items that show signs of use or damage not caused by transportation or manufacturing issue.

  1. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at secondlifecandleshop@gmail.com.


Thank you for shopping at Second Life Candle Shop. We appreciate your business and aim to make your shopping experience enjoyable and hassle-free.